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Accessibility Statement

This website is run by Trottiscliffe Parish Council. We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

The design has been amended to address some of these issues. We’ve made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is our website

We know some parts of this website aren’t fully accessible:

  • you can’t modify the line height or spacing of text
  • most older PDF documents aren’t fully accessible to screen reader software

What to do if you can’t access parts of this website

If you need information on this website in a different format (e.g. accessible PDF, large print, easy read, audio recording or braille) please contact us using the following methods:


Call: 07900 693572

We’ll consider your request and get back to you in ten working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of our website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us – email:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

Information regarding a text relay service for people who are D/deaf, hearing impaired or have a speech impediment can be found on the Ofcom website.

Technical information about this website’s accessibility

Trottiscliffe Parish Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non Accessible Content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Certain ARIA roles must contain particular children – This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
  • Landmarks must have a unique role or role/label/title (i.e. accessible name) combination – This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Info and Relationships)

The above are a limitation of the theme and these issues have been addressed with the theme developers.

  • We are working to make PDFs of Agendas, Minutes, Policies, Reports, etc. published after 23rd September 2018 accessible.

Content that’s not within the scope of the accessibility regulation

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value). The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old Agendas and Minutes or Reports. We are working to make Agendas, Minutes, Policies, Reports, etc. published after 23rd September 2018 accessible.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested our website

Our website was last tested on 29th August 2021. The test was carried out by Gel Creative. This test involved a combination of automated and manual testing.

We use the Government Digital Service checklist to manually flag up accessibility issues.

What we’re doing to improve accessibility

We are working to resolve all identified accessibility issues which are within our control.

This statement was prepared on 29th August 2020. It was last updated on 29th August 2021.